Complaints
Concerns and Complaints
It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaint's procedure.
The Trust values its relationship with parents, carers, and our local community. We are happy to receive suggestions and comments outside of this policy, as this can help us to identify areas of success and where we can make improvements.
The difference between a concern and a complaint
| CONCERN | COMPLAINT |
|---|---|
|
An expression of worry or doubt over an issue considered to be important for which reassurances are sought and a resolution is found at school level |
An expression of serious dissatisfaction of previous concerns not resolved at school level and initially raised with the Headteacher |
It is in everyone’s interest that concerns, and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.
If you have a school pastoral, teaching and learning or safeguarding concern
Please click on the school website icon as you will need to log this at school level
All Saints Academy
Cranbrook Education Campus
Exwick Heights Primary School
Isca Academy
Lipson Co-operative Academy
Marine Academy Primary
Marine Academy Plymouth
Matford Brook Academy
Queen Elizabeth's School
St James School
St Lukes CofE School
West Exe School
Whipton Barton Federation
If you have a concern in relation to the Trust
If the concerns you have raised remain unresolved please read the complaints policy and submit a formal complaint using the form below.